One of the great pleasures of consulting is learning about the organizations, industries, and practices we serve. It continues to be fascinating – and fun – to learn about how all kinds of work gets done, and to discover the distinctive know-how, challenges, joys, and languages of many of what I will call, “vocational subcultures”. […]
Note to Readers: This is a longer article, which first appeared in Minnesota Fire Chief Magazine, the publication of the Minnesota State Fire Chiefs Association (www.msfca.org). “I’m sorry to interrupt, but this is a bunch of bulls—t,” the officer said. Frustration was evident on his face. “These are some good techniques and stuff, but they […]
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